Service Availability or Ordering

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1. Where is iBerry Secured Wireless BroadBand service available?

iBerry Secured Wireless Broadband service is available in various metros and non-metros across India. We are constantly adding new cities to our service footprint.

2. What is the delivery time of your service?

If your building is enabled with iBerry Secured Wireless BroadBand, we can deliver the service within 3 days from realization of subscription amount paid. In case of cheque payment, service installation shall take 6-10 working days from the date of cheque submission. In case your building is Non-RFS, then we shall be happy to work with your building authorities to make the building broadband-enabled at the earliest with iBerry Secured Wireless Broadband.

3. What setup do I need at my residence or office in order to subscribe to iBerry Secured Wireless BroadBand service?

Your PC/laptop should support the following

1. Intel P-IV 2 GHz or higher processor.
2. 512 MB RAM
3. Minimum 2 GB free Hard disk space at the time of installation.
4. OS: Win 7, Win 2K, Win XP, Win Vista.
5. Ethernet LAN Card/ Port (10/100Base T) with TCP/IP support
6. Browser Options: IE 6.0 & above, Mozilla Firefox 3.0 & above, Opera, Google Chrome

Subscribers who have opted for @ll Home Solution can use our service also on Smartphones, tablets, touchpads (e.g. ipads). These devices should be:

1. Wi-Fi enabled with 802.1X, WPA2 Enterprise security feature

4. What are the modes of payment along with the order?

You can make upfront payment through a local cheque in favor of iBerry Secured Wireless Broadband along with the order. The upfront charges i.e., subscription amount will be applicable as per the tariff plan mentioned in the brochure. For payment through cash vouchers, credit card, debit card, net banking; minimum subscription amount mentioned in the Tariff Card is to be paid to the iBerry representative after you receive order reference number through online order. Cash payments need to be done against un-tampered/unused vouchers to authorized iBerry representatives only.

5. Are charges paid along with the Subscriber Registration Form (SRF) refundable in case I cancel the order?

Yes subscription charges paid are refundable in case of cancellation of order. Cancellation charges may apply in case the subscriber chooses to discontinue after signing the SRF.

• But prior to the Service being provisioned due to inability of Service Provider/Company to deliver the service within standard delivery period, no charges will be applicable to the subscriber. (Standard delivery period is three days from the date of realization of subscription amount paid. In case of cheque payment, service installation shall take 6-10 working days from cheque submission date.)
• But prior to the Service being provisioned due to the decision of the Subscriber, all one-time charges will be applicable.
• After service provisioning; all one-time, recurring and other charges will be payable as applicable.
• Any refund , if applicable, will be paid to the subscriber within 30 working days from account termination. Account termination will be done up on receipt of CPE by the Company in working condition and settlement of all balance outstanding. Penalty / damages, if applicable, will be deductible from the refund amount, towards breach of terms of service.

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